Do you buy from homeowners?
We do buy from homeowners and contractors. If you have items to sell please email us a description and pictures of what you have to firstname.lastname@example.org. We will review it and respond by email and/or make an appointment with you if we are interested in purchasing the items.
Do you ship?
Yes. We offer in-store pickup and local delivery and we also can ship all over the U.S. for certain items. We generally use flat rate shipping but for shipping quotes on our items please provide a zip code and whether or not the shipment would be going to a residential or commercial area.
Is your Inventory Current?
Here at Paul’s Place we receive inventory daily. The photos on our website are current and sold/unavailable items are removed, promptly. If you are looking for something specific please contact us and we will contact you back with information of what we have in stock.
What is your return policy?
All Items are AS IS. It is the customer/purchaser responsibility to inquire about the condition of the item/items prior to purchasing. All inquiries can be made via email (email@example.com) or phone (804-228-9999).
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original purchased condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 15 days after delivery
–Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, depending on your bank.
–Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
–Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
–Exchanges (if applicable)
We only replace items if they are defective or damaged due to our own fault. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 1009 Overbrook Road, Richmond, VA, 23220, United States.
To return your product, you should mail your product to: 1009 Overbrook Road, Richmond, VA, 23220, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
What forms of payments do you accept?
We accept Visa, MasterCard, Discover, American Express, Cash, and Check
Hours of Operation?
We are closed from Monday to Wednesday.
We are open Thursday through Saturday from 9:00 to 5:00 pm and Sunday from 12:00 to 5:00 pm
Where are you located?
1009 Overbrook Road Richmond, VA 23220. We are in the triangular industrial plaza between Lombardy Ave and Chamberlayne Ave. White building with Teal Roof with Bicycles on it. Parking onsite.